Silver Guidelines

THE BASICS*

Earn Points
With your Silver status, each dollar you spend at Coast Hotels & Resorts, excluding taxes and levies, earns one Coast Rewards point.

Redeem Points
View our Rewards Catalogue for a full listing of redemption items. Simply redeem your points online for travel or merchandise packages, or at the time of reservation or check-in for complimentary stays and room upgrades.

Make Reservations
Make a reservation in any of the following easy ways:

*Please see Rules and Regulations for specific exclusions and details on earning points, redeeming points and making reservations.

MEMBERSHIP BENEFITS AND GUIDELINES

59 Second Check-In Guarantee
As a Silver member, you are guaranteed a 59 Second Check-in* after 3:00 p.m. Simply pick up your pre-registered envelope and key for your reserved accommodation at the "Check-in Center" located at the front desk. All charges from each stay will be processed to your credit card, given at the time of reservation, unless alternative arrangements are made, on each occasion. We guarantee a 59 Second Check-In under these terms, or you receive your choice of that night free or 500 Coast Rewards points.

*59 second check-in is not guaranteed when redeeming points at the time of check-in. Members making a reservation and arriving at the hotel within 24 hours of making the reservation are not entitled to the 59 second check-in guarantee.

Complimentary Newspaper
A complimentary newspaper is available at the front desk.

Express Check-out
Your final statements will be delivered to your room by 6:00 a.m. on your planned check-out day. A statement with charges incurred after this time will be mailed to the address provided.

Second Person in Room - No Charge
Your immediate family members (spouse, children, mother, father, sister and brother) may occupy the same room at no charge. There may be an added charge if a rollaway bed is required.

May not apply to group bookings.

National Car Rental
As a Coast Rewards member, you receive special rates in Canada and the US, subject to availability. To receive your special rate, your ID number must be quoted at the time of reservation. Special Rates - Contract ID# 3711257.

In addition, our members receive complimentary enrollment in the Emerald Club, a program that offers priority service, recognition and rewards for renting with National. To enroll in Emerald Club, simply visit any National location or register online at www.nationalcar.ca.

Reservations can be made toll-free with National Car at 1-800-227-7368 or by visiting www.nationalcar.ca.

Preferential Treatment
Update your personal profile online when enrolling and you are guaranteed preferred service, the way you expect it, each time you visit.

Priority Waitlist
Receive priority waitlist placement when the hotel is sold out.

Rate Guarantee
Members are entitled to best available daily rate at the time of reservation at all hotels. These rates are only available for individual travel. For group rates, please contact your Coast Hotels Sales Representative. Rates are subject to change without notice.

Wake Up Call Guarantee
You are guaranteed to receive your wake up call on time or receive your choice of that night free or 500 Coast Rewards points.

RULES AND REGULATIONS

Accumulating Points
Points accumulate upon receipt of completed membership application. Points accumulate for qualified room rates and incidental charges that appear on the guest folio at the time of check-out. In order to receive points, you must pay for all your room charges. Reservations made in advance through third party reservation systems, such as web sites where you pay the online company in advance or web sites or tour operators where a hotel is chosen for you, may not be eligible for point accumulation. All rates booked through www.coasthotels.com and Coast Hotels' toll-free reservations are eligible for point accumulation unless it is stated otherwise.

May not apply to group bookings.

Redemption stays are not eligible for point accumulation. Points are non-refundable, non-transferable and may not be combined with another member's card.

Membership points will expire after 12 months of non-hotel use.

Redeeming Points
Travel rewards must be reserved at least 21 days in advance. Certificate must be presented to the hotel at check-in. When reserving a travel reward, all travelers' names must be provided at the time of reservation. Call 1-800-549-9099 if you would like to give a specific reward to another person. Hotel gift certificates expire 12 months after issuance. Travel packages and retail choices are subject to change without notice.

For real-time redemptions, you must be staying at the hotel in order to redeem points, as you will be asked for identification. When redeeming an upgrade, your reserved room type will be upgraded one room type level at the time of reservation, subject to availability. Specialty suites are not eligible for upgrade redemption.

Once redeemed, points are non-recoverable to your membership account.

Benefits may not apply when staying at group rates.

Allow 3 to 4 weeks for delivery of redemption items. Please ensure your certificates are kept safely as duplicates will not be issued.

Membership Updates
Please notify Coast Hotels & Resorts in writing of any membership updates and credit card renewals to ensure the continued delivery of Coast Rewards Services and Guarantees. All membership updates and applications will be processed at Coast Rewards Administration Office, 900-1090 West Georgia Street, Vancouver, BC V6E 3V7 Attention: Coast Rewards.

Participating Hotels
All Coast Rewards Silver membership services are available at participating hotels. Membership guidelines, participating hotels and benefits may be subject to change without notice. Full Coast Rewards benefits may not be available at all Resort locations.

Membership Eligibility and Renewal
Membership in the Coast Rewards program is at the discretion of Coast Hotels & Resorts. Eligible applicants will be automatically enrolled at the Silver level and moved up to Gold and Platinum levels as the qualification requirements are met. Qualification is based upon the number of nights during the one-year period following enrollment and earned standing will be in effect for the following one-year period. The number of nights needed to re-qualify on an annual basis is 1-14 for Silver status, 15-39 for Gold and more than 40 nights for Platinum. Coast Hotels & Resorts reserves the right to refuse or terminate membership at any time. The Coast Rewards Silver card is the property of Coast Hotels & Resorts. Benefits and participating hotels are subject to change without notice.

Privacy
The credit card information you provide at the time of reservation is kept strictly confidential and will be used for processing all charges, guaranteeing late arrival and facilitating express check-in and check-out, unless alternative arrangements have been made, on each occasion.

The customer profile information you provide is used to facilitate customer recognition when you visit Coast Hotels & Resorts locations and our web site. You may view, modify or delete your profile at any time by using your private password. This information is stored in a secure environment and will not be shared outside of Coast Hotels & Resorts, its published partners and affiliates.

Unless otherwise indicated, all information you provide on your application will be used only for promotional programs and to improve services at Coast Hotels & Resorts.

Coast Rewards member information will be made available only to Coast Hotels & Resorts and its published partners and affiliates and to companies contracted for the purposes of program administration. The companies are bound by confidentiality agreements.