Platinum Guidelines


    THE BASICS*

    Earn Points
    With your Platinum status, each dollar you spend at Coast Hotels & Resorts, excluding taxes and levies, earns 1.50 Coast Rewards.

    Redeem Points
    View our Rewards Catalogue for a full listing of redemption items. Simply redeem your points online for travel or merchandise packages, or at the time of reservation or check-in for complimentary stays and room upgrades.

    Make Reservations
    Make a reservation in any of the following easy ways:
    1. Book online now by providing your Coast Rewards number or User ID.
    2. Call the dedicated Coast Rewards reservation line at 1-800-549-9099.
    3. Book through your travel agency
    4. Call the Coast hotel directly.
    To guarantee all Coast Rewards Platinum benefits, please book reservations at least 48 hours prior to arrival time and ensure your Coast Rewards Platinum membership number is always included.

    *Please see Rules and Regulations for specific exclusions and details on earning points, redeeming points and making reservations.

    MEMBERSHIP BENEFITS AND GUIDELINES

    59 Second Check-In Guarantee
    As a Platinum member, you are guaranteed a 59 Second Check-in* after 12:00 p.m. Simply pick up your pre-registered envelope and key for your reserved accommodation at the "Check-in Center" located at the front desk. All charges from each stay will be processed to your credit card, given at the time of reservation, unless alternative arrangements are made, on each occasion. We guarantee a 59 Second Check-In under these terms, or you receive your choice of that night free or 500 Coast Rewards points.

    *59 second check-in is not guaranteed when redeeming points at the time of check-in. Members making a reservation and arriving at the hotel within 24 hours of making the reservation are not entitled to the 59 second check-in guarantee.

    Check-Cashing Privilege
    Cash checks up to $200 at the front desk upon request.

    Complimentary Continental Breakfast
    A complimentary continental breakfast will be offered. The location of the breakfast will vary by hotel.

    Complimentary Internet Access - Where Available
    This benefit does not apply to Internet services provided by a third party where a credit card is required to access the service.

    Complimentary Newspaper
    A complimentary newspaper will be delivered to your room each morning.

    Express Check-out
    Your final statements will be delivered to your room by 6:00 a.m. on your planned check-out day. A statement with charges incurred after this time will be mailed to the address provided.

    Second Person in Room - No Charge or 50% off Second Room
    Your immediate family members (spouse, children, mother, father, sister and brother) may occupy the same room, at no charge. There may be an added charge if a rollaway bed is required.

    When traveling with immediate family, you may reserve a second room and receive a discount of 50% off the rate paid for the first room. This special rate applies to immediate family only, is subject to availability and limited to a maximum of one room for the same dates as the first room.

    May not apply to group bookings.

    Guaranteed Availability
    Your reservation is guaranteed, even when the hotel is full, when you reserve a minimum of 48 hours in advance.

    Late Check-out
    You may check-out at any time up to 3:00 p.m. upon request without incurring extra charges, subject to availability.
     
    National Car Rental
    As a Coast Rewards member, you receive special rates in Canada and the US, subject to availability. To receive your special rate, your ID number must be quoted at the time of reservation. Special Rates - Contract ID# 3711257.

    In addition, our members receive complimentary enrollment in Emerald Club, a program that offers priority service, recognition and rewards for renting with National. To enroll in Emerald Club, simply visit any National location or register online at www.nationalcar.ca.

    Reservations can be made toll free with National Car at 1-800-227-7368 or by visiting www.nationalcar.ca.

    Preferential Treatment
    Update your personal profile online when enrolling and you are guaranteed preferred service, the way you expect it, each time you visit.

    Priority Waitlist
    Receive priority waitlist placement when the hotel is sold out.

    Rate Guarantee
    Members are entitled to best available daily rate at the time of reservation at all hotels. These rates are only available for individual travel. For group rates, please contact your Coast Hotels Sales Representative. Rates are subject to change without notice.

    Telephone Surcharges
    You will not be charged for local calls or phone systems access, including collect calls, credit card calls and toll free calls.

    Turndown Service
    Available upon request.

    Upgrade
    As a Platinum Member, at time of reservation, you may request a one room type level upgrade, at no additional charge, on each stay. Upgrade will be confirmed at check-in and is subject to availability. Upgrade applies to general availability of applicable room types but cannot be applied to specific room number requests. Upgrade benefit does not apply to specialty suites.

    Wake Up Call Guarantee
    You are guaranteed to receive your wake up call on time or receive your choice of that night free or 500 Coast Rewards points.

    Welcome Amenity
    A welcome amenity will be presented upon arrival.

    RULES AND REGULATIONS

    Accumulating Points
    Points accumulate upon receipt of completed membership application. Points accumulate for qualified room rates and incidental charges that appear on the guest folio at the time of check-out. In order to receive points, you must pay for all your room charges. Reservations made in advance through third party reservation systems, such as web sites where you pay the online company in advance or web sites or tour operators where a hotel is chosen for you, may not be eligible for point accumulation. All rates booked through www.coasthotels.com and Coast Hotels' toll-free reservations are eligible for point accumulation.

    May not apply to group bookings.

    Redemption stays are not eligible for point accumulation. Points are non-refundable, non-transferable and may not be combined with another member's card.

    Membership points will expire after 12 months of non-hotel use.

    Redeeming Points
    Travel rewards must be reserved at least 21 days in advance. Certificate must be presented to the hotel at check-in. When reserving a travel reward, all travelers' names must be provided at the time of reservation. Call 1-800-549-9099 if you would like to give a specific reward to another person. Hotel gift certificates expire 12 months after issuance. Travel packages and retail choices are subject to change without notice.

    For real-time redemptions, you must be staying at the hotel in order to redeem points, as you will be asked for identification. When redeeming an upgrade, your reserved room type will be upgraded one room type level at the time of reservation, subject to availability. Specialty suites are not eligible for upgrade redemption.

    Once redeemed, points are non-recoverable to your membership account.

    Benefits may not apply when staying at group rates.

    Allow 3 to 4 weeks for delivery of redemption items. Please ensure your certificates are kept safely as duplicates will not be issued.

    Membership Updates
    Please notify Coast Hotels & Resorts in writing of any membership updates and credit card renewals to ensure the continued delivery of Coast Rewards Services and Guarantees. All membership updates and applications will be processed at Coast Rewards Administration Office, 900-1090 West Georgia Street, Vancouver, BC V6E 3V7 Attention: Coast Rewards.

    Participating Hotels
    All Coast Rewards Silver membership services are available at participating hotels. Membership guidelines, participating hotels and benefits may be subject to change without notice. Full Coast Rewards benefits may not be available at all Resort locations.

    Membership Eligibility and Renewal
    Membership in the Coast Rewards program is at the discretion of Coast Hotels & Resorts. Eligible applicants will be automatically enrolled at the Silver level and moved up to Gold and Platinum levels as the qualification requirements are met. Qualification is based upon the number of nights during the one-year period following enrollment and earned standing will be in effect for the following one-year period. The number of nights needed to re-qualify on an annual basis is 1-14 for Silver status, 15-39 for Gold and more than 40 nights for Platinum. Coast Hotels & Resorts reserves the right to refuse or terminate membership at any time. The Coast Rewards Silver card is the property of Coast Hotels & Resorts. Benefits and participating hotels are subject to change without notice.

    Privacy
    The credit card information you provide at the time of reservation is kept strictly confidential and will be used for processing all charges, guaranteeing late arrival and facilitating express check-in and check-out, unless alternative arrangements have been made, on each occasion.

    The customer profile information you provide is used to facilitate customer recognition when you visit Coast Hotels & Resorts locations and our web site. You may view, modify or delete your profile at any time by using your private password. This information is stored in a secure environment and will not be shared outside of Coast Hotels & Resorts, its published partners and affiliates.

    Unless otherwise indicated, all information you provide on your application will be used only for promotional programs and to improve services at Coast Hotels & Resorts.

    Coast Rewards member information will be made available only to Coast Hotels & Resorts and its published partners and affiliates and to companies contracted for the purposes of program administration. The companies are bound by confidentiality agreements.
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